Enhancing Managers' Emotional Intelligence Skills

This is an advanced course that provides skills and strategies that managers can use to enhance their emotional intelligence skills in the workplace. Students will gain an understanding of their strengths as managers, and identify areas for improvement; will learn how to understand and manage their own negative emotions and reactions; will learn how to understand and manage others’ negative emotions and reactions; will learn how to implement effective communication strategies; will understand solution-focused resolution of worker conflict; and, will learn about effective performance management.